Refund & Return Policy (USA)

At The Kandy Store, we take pride in offering high-quality bras and lingerie designed for everyday style and functionality. Your satisfaction is important to us. If you are not completely happy with your purchase, we provide a simple and transparent return process.

1. Return Window

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

• Item must be unused and unworn
• Returned in original packaging
• All tags, accessories, and inserts must be included
• Proof of purchase or order confirmation is required

Items returned without meeting these conditions may not be approved.

3. Return Shipping Costs

We are committed to maintaining clear and transparent return policies for our customers.

Defective, Damaged, or Incorrect Items: If your item arrives damaged or defective, please use the prepaid return label included in the package to return the item to us.

Customer Remorse (Change of Mind): If you wish to return an item due to a change of mind, ordering the wrong size or color, or personal preference, you are responsible for arranging the return label and covering all return shipping costs. Shipping fees are non-refundable.

4. Restocking Fees

We value our customers. The Kandy Store does NOT charge any restocking fee.

Restocking Fee: $0

5. How to Start a Return

Follow these simple steps:

Step 1 — Contact Us:
Email us at support@thekandystore.com with your Order Number, Reason for return, and Photos (required for damaged items).

Step 2 — Receive Instructions:
Our support team will review your request and respond with in 24 hours with return instructions.

Step 3 — Ship the Item:
Pack the item securely in its original packaging and send it to our return address:
634 South St
Philadelphia, PA 19147
United States

6. Refunds

Once your return is received and inspected:

• You will be notified of approval status.
• Approved refunds will be issued to your original payment method.

Refund Processing Time:
Banks or card providers may take up to 7 business days to process and post the refund.

7. Exchanges

The fastest way to receive a different item is:

• Return the original item.
• Place a new order once the return is approved.

8. Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Final sale items (if marked at purchase)

Customer Responsibility

To ensure a smooth return process, customers are responsible for:

• Returning the item with in the 30-day return period
• Ensuring the product is unused, unworn, and in original packaging
• Including all tags, accessories, and proof of purchase
• Paying the return shipping cost if the return is due to change of mind or ordering the wrong product
• Returns that do not meet these responsibilities may not be approved.

Need Help?
If you have any questions or need assistance with your return, please contact us:
support@thekandystore.com

9. Payment Policy

At The Kandy Store, we currently offer Cash on Delivery (COD) as our primary payment method for customers within the United States.

How COD Works:

• Place your order through our website.
• Your order will be processed and shipped to your delivery address.
• Payment is collected when your order is delivered.

Important Notes:

• Please ensure that the recipient is available to receive the package and make the payment at the time of delivery.
• Orders may be subject to verification before shipment.
• We do not charge any additional fees for Cash on Delivery.

If you have any questions regarding payments, please contact us at: support@thekandystore.com

STORE INFORMATION

Business Name: The Kandy Store

Business Type: Online Retail Store (Bras, Lingerie & Women's Intimate Apparel)

Business Days: Monday to Friday

Support Hours: 9:00 AM – 5:00 PM (ET)

Chat Support: Available 24/7

Customer Support Phone: +1(215) 925-1399

Customer Support Email: support@thekandystore.com

Business Address:

634 South St
Philadelphia, PA 19147
United States

Response Time:

We aim to respond to all customer inquiries within 24 hours (business days).

Retail Store Information:

The Kandy Store operates both online and through a physical retail location in Philadelphia, Pennsylvania, providing customers with a convenient shopping experience and dedicated customer support.