FAQs
Frequently Asked Questions (FAQ)
Welcome to The Kandy Store FAQ section! We’ve compiled answers to common questions to provide you with quick and helpful information about our store, products, and services.
GENERAL QUESTIONS
1. How long does shipping take?
Our delivery process is quick and simple:
- Order Processing: 1–2 business days
- Shipping Time: 4–6 business days
- Estimated Delivery: 5–8 business days
Once your order has shipped, you will receive a tracking number by email.
2. Does The Kandy Store offer free shipping?
Yes. We provide free standard shipping on all orders within the United States.
3. What payment methods do you accept?
We currently accept:
- Cash on Delivery (COD)
Customers can pay in cash when their order is delivered.
4. What should I do if my bra arrives damaged?
If your item arrives damaged or defective, please contact our support team within 30 days of delivery.
We will arrange a replacement or refund as quickly as possible.
5. Can I cancel or change my order?
Yes. Orders may be cancelled or modified within 24 hours of placing the order.
Please contact our support team immediately for assistance.
6. What is The Kandy Store’s return policy?
We offer a 30-day return policy.
Customers may request a return within 30 days of receiving their item, provided the product is unused and in its original packaging.
7. When will I receive my refund?
After the returned item is received and inspected, approved refunds are processed within 7 business days.
For Cash on Delivery (COD) orders, refunds may be issued through bank transfer, store credit, or another agreed method.
8: How do I initiate a return or exchange for my bra or lingerie item?
A: To start a return or exchange, contact us through the Contact Us page or email support@thekandystore.shop with your order details.
9. Do you ship internationally?
Currently, The Kandy Store ships only within the United States.
10. Can I exchange my bra or lingerie item?
Yes. Exchanges are accepted within 30 days of delivery if the item is unused and returned in its original condition and packaging.
11. Do I need an account to place an order?
No. Customers can place orders as guests without creating an account.
12: Can I track my order?
Yes! Once your order ships, you can track it using our Track Your Order page for real-time updates.
STORE INFORMATION
Business Name: The Kandy Store
Business Type: Online Retail Store (Bras, Lingerie & Women's Intimate Apparel)
Business Days: Monday to Friday
Support Hours: 9:00 AM – 5:00 PM (ET)
Chat Support: Available 24/7
Customer Support Phone: +1(215) 925-1399
Customer Support Email: support@thekandystore.shop
Business Address:
634 South St
Philadelphia, PA 19147
United States
Response Time:
We aim to respond to all customer inquiries within 24 hours (business days).
Retail Store Information:
The Kandy Store operates both online and through a physical retail location in Philadelphia, Pennsylvania, providing customers with a convenient shopping experience and dedicated customer support.